ORDERWORTH HELP CENTER
How can we help?
Set up OrderWorth, understand a report or find the next step for your purchase.
Reviewed · Applies to Free 1.9.7 and Pro 1.9.7
Your first setup
- Back up your store and use staging for the first install.
- Install WooCommerce and activate OrderWorth Free.
- Enable WooCommerce native Cost of Goods Sold and enter product costs.
- Set your expense assumptions, then review a known date range.
- For Pro, upload the separate Pro ZIP. Paste your purchase key in the Pro license screen to enable updates.
Common questions
Free or Pro—which do I need?
Free includes recent and historical dates, cost-data checks, manual cost/refund review, method rules and reviewed manual batched imports. Pro adds comparisons, detailed returns, product/category and country/coupon/method analysis, complete report packs, scheduled alerts, background supplier imports, supported actual-fee assistance, cost history and private report sharing. See the edition comparison and reporting guide.
My report says “Needs review” or has no profit total.
OrderWorth has found missing or unconfirmed cost data. Open the order review and confirm the real expenses. An unconfirmed zero is not assumed to be a free product. If every order needs review, the total is unavailable until you confirm data.
Why doesn’t the report equal my bank balance?
The report estimates contribution from orders, product costs and the expenses you supply. It excludes overhead such as advertising, rent, salaries and income tax. Payment-provider settlement dates and refund cash-flow dates are different from order creation dates.
How do I finish a larger manual report?
Both editions continue larger manual reports in bounded batches. Keep the page open while collecting; Stop pauses work and Resume continues the retained session. Totals appear only when complete. The session expires after one hour and retained data is bounded at 128 MiB, so constrained hosting may still need shorter periods. Pro Background reports can continue with the page closed, up to 100,000 orders and a 24-hour processing window. Original scheduled summaries remain limited to 5,000. No incomplete report is presented as complete.
Can I use it with subscriptions, bundles or multiple currencies?
Free supports one store currency with simple products and variations. Pro normalizes foreign orders using locked historical rates and confirmed base-currency costs. Subscriptions, bundles and marketplace splits remain outside scope. Always check staging results with your own extensions.
How do I move a license?
Open My purchase, release the old site, then activate the new WordPress URL using your purchase key. A staging URL counts as a site while registered.
Will Pro stop working when I don’t renew?
Your installed reporting features continue. Downloads, updates and included written product support run for 365 days. Renewal is a separate payment you choose; there is no automatic subscription.
I paid but haven’t downloaded Pro.
Return to the original checkout tab and choose “Check payment again.” Don’t start a second purchase. Or open My purchase with the key you saved before leaving for Stripe. Pending Stripe payments do not unlock downloads.
I lost my access key.
Check your saved OrderWorth receipt or access-key file. The original checkout browser can reopen the order link while its checkout cookie remains valid. If those are unavailable, open a private support ticket and provide your payment transaction reference. Never send a payment password or access key. Recovery requires a manual ownership check; there is no email-only unlock.
How do refunds work?
Open a written request in My purchase within 14 days of the relevant payment. Include the Stripe reference. A request does not itself issue a refund; the seller reviews and processes it through Stripe. See the full purchase terms.
Still need help?
Open a private ticket for setup, reports, purchase access or other product questions. Include the problem, the steps that reproduce it and your software versions. No account, purchase key, phone call or screen-sharing session is required.
Open a support ticketKeep the conversation together
Save your private ticket link and return for replies. Ticket notifications are not sent by email. Existing purchase conversations, downloads and licences remain in My purchase.
Privacy requests
Privacy rights are free to exercise, including for visitors, Free users and expired purchases. See your rights and contact options. No call or paid renewal is required.